Refund Policy

We want you to be completely satisfied with your FantasyGen experience. Here's our comprehensive refund policy.

Last Updated: June 28, 2025

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid subscriptions. If you're not satisfied with our service for any reason, you can request a full refund within 14 days of your initial purchase.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The refund request is made within 14 days of the original purchase date
  • You have not exceeded the fair usage limits of your plan
  • Your account is in good standing with no violations of our terms of service
  • You provide a valid reason for the refund request

Non-Refundable Items

The following items are not eligible for refunds:

  • Credits that have been used to generate content
  • Subscriptions that have been active for more than 14 days
  • Promotional or discounted subscriptions obtained through special offers
  • Refund requests made after account termination due to policy violations

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Provide your account email and subscription details
  3. Explain the reason for your refund request
  4. Wait for our team to review and process your request

Refund Processing Time

Once your refund request is approved, it will be processed within 5-7 business days. The refund will be credited back to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.

Need Help?

If you have any questions about our refund policy or need assistance with your request, please don't hesitate to contact our support team:

Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.